Recording & slide deck Roland Slegers-Leijsten, DeliveryMatch | inNOWvate Supply Chain Event 2023

The rise of e-commerce has led to a more complex logistics chain with an increasing demand for better service, reliability, choice, and sustainability from consumers. These developments require a different approach and better chain integration. Unfortunately, logistics operations are often not taken into account when developing sales concepts, resulting in frictions in the chain and leading to higher costs, increased CO2 emissions, and reduced customer satisfaction.

A significant challenge in this regard is data and system integration in the chain. Often, the data is incomplete or spread across multiple systems, and the systems are not fully integrated. It is important that the (master) data in the chain’s systems are fully filled with correct data, and an independent Chain Control Platform is developed that can retrieve, process, store and use real-time data for every transaction to plan and control the execution, monitor, and report. This can reduce frictions in the logistics chain and contribute to better service, sustainability, and customer satisfaction.