customer satisfaction

Trends

Supply chains need to make better use of customer satisfaction data

Customer preferences and expectations are changing at an ever-faster pace. Gartner therefore advises chief supply chain officers (CSCOs) to take three actions to improve the supply chain customer experience. “Supply chain customers today are looking …

Pelico

Trends

Supply chain start-up in the spotlight: Pelico

Pelico was founded in Paris, France, in 2019, by a team of engineers coming from both the artificial intelligence (AI) and the industrial operations worlds. The start-up has set out to tackle the increasing complexity …

leaderboard Descartes WW 04-11 tm 17-11-2024
Ukraine

Sustainability, Trends

War in Ukraine could accelerate supply chain sustainability

The war in Ukraine has added to the supply chain uncertainty. The conflict is having a major impact on freight flows worldwide, forcing businesses to reroute their deliveries. VDL Nedcar is just one example of …

Maturity Matrix 2022

inNOWvate, Maturity Matrix, Trends

Maturity Matrix 2022: Supply chain start-ups are riding the investment wave

European supply chain start-ups appear to be making the most of the huge wave of investment in digitalization. As the basis for its annual Maturity Matrix, Supply Chain Media analysed a total of 125 start-ups …

Leaderboard e2open 28-10 tm 24-11-2024
Visual checklist for fulfilment automation

Checklist, Software, Trends

Checklist for fulfilment automation

A series of forces are colliding to challenge the structure and operation of many supply chains and their ability to meet rapidly changing expectations for fulfilment of orders. Amazon Prime, same-day/next-day, the pandemic, shortages of …

Richard Evans

Planning, Software, Trends

How to sell S&OP to Sales (and everyone else)

Ever heard the story of the American man who mistakenly bought London Bridge, thinking he was buying Tower Bridge (the pretty one)? By Richard Evans Rumour has it he bought it, brick for brick, to have as …

Leaderboard SCM Bubbles of Bogus 12-11 tm 17-11-2024
cover MOV 1

Exclusively in magazine, Magazine, Reports, Trends

Supply Chain Movement 44 | Innovation

The main theme of the Q1, 2022 issue of quarterly Supply Chain Movement is Innovation. This issue appeared digitally on march 3 and has been received in hard-copy march 4. 10 | Consulting Subway Map Europe In …

bullwhip

Trends

Supply chain: cracking down on the bullwhip effect

The bullwhip has captured headlines during the pandemic, but the problem has been wreaking havoc on supply chains for decades. Traditional strategies to crack the bullwhip have largely failed. Now, a new approach to fix …